Description
A focused response test on the phone and text channels your team uses for lead follow-up. Every response is logged with a timestamp so you can see response speed and channel mix at a glance.
What you receive
- XLSX report — closing percentages by lead type, response speed, and channel mix.
- PDF report — the same findings in a shareable document for your managers.
- Evidence deck — screenshots, submission timeline, response logs, and coaching observations.
- Response-time log — every touch logged with a timestamp, from first submission to last response.
Your shop is submitted within 1–2 business days of kickoff. You receive an interim snapshot between day 5 and day 10, and your full report at day 30.
What a delivered shop looks like
Sample pages from a completed mystery shop (dealership anonymized):
