Description
Recurring mystery shops on a monthly schedule with trend tracking across months, so you can see whether changes actually stick. Includes two shops per month plus a monthly trend recap alongside the standard deliverables.
Billed monthly. We schedule your recurring shops with you at kickoff, and you can adjust cadence or target stores as you go.
What you receive
- XLSX report — closing percentages by lead type, response speed, and channel mix.
- PDF report — the same findings in a shareable document for your managers.
- Evidence deck — screenshots, submission timeline, response logs, and coaching observations.
- Response-time log — every touch logged with a timestamp, from first submission to last response.
Your shop is submitted within 1–2 business days of kickoff. You receive an interim snapshot between day 5 and day 10, and your full report at day 30.
What a delivered shop looks like
Sample pages from a completed mystery shop (dealership anonymized):
